Cancellation and Refund Policy for Customer
When in doubt Buyer will not be qualified for drop Order once positioned. Purchaser may decide to drop Order just inside one-moment of the Order being put. Be that as it may, subject to Buyer's past dropping history, Petuk Ji maintains whatever authority is needed to deny any discount to Buyer as per a wiping out started by Buyer regardless of whether the equivalent is inside one-minute followed by suspension of record, as might be vital in the sole prudence of Petuk Ji.
On the off chance that Buyer drops his/her Order following one moment of setting it, Petuk Ji will reserve an option to gather a punishment of 100% of the Order sum for penetrate of agreement terms as a pay for the harms endured by Petuk Ji, with an option to either not to discount the Order an incentive in the event that Buyer's Order is paid ahead of time, to repay the Merchants and PDPs.
Petuk Ji maintains whatever authority is needed to gather a punishment for the Orders obliged to be dropped by Petuk Ji for reasons not owing to Petuk Ji, including but rather not restricted to:
-in the occasion if the location given by Buyer is either off-base or falls outside the conveyance zone;
-inability to contact Buyer by telephone or email at the hour of conveying the Order booking;
-inability to convey Buyer Order because of absence of data, bearing or approval from Buyer at the hour of conveyance; or
-inaccessibility of the relative multitude of things requested by Buyer at the hour of booking the Order; or
-inaccessibility of the relative multitude of things requested by Buyer at the hour of booking the Order. Notwithstanding, in the far-fetched occasion of a thing in an Order being inaccessible, Petuk Ji will contact the Buyer on the telephone number gave to us at the hour of submitting the Request and illuminate Buyer regarding such inaccessibility. In such an occasion Buyer will be qualified for drop the whole Order and will be qualified for a discount to a sum upto 100% of the Order esteem.
If there should arise an occurrence of retractions for the reasons owing to Petuk Ji or the Merchant or PDP, Petuk Ji will not gather any punishment from the Buyer.
- Buyer may be entitled to a refund for prepaid Orders. Petuk Ji retains the right to retain the penalty payable by the Buyer in Section I(2) from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;
- Buyer may be entitled to a refund upto 100% of the Order value if PDP fails to deliver the Order due to a cause attributable to either PDP or Petuk Ji, however such refunds will be assessed on a case to case basis by Petuk Ji.
- Our decision on refunds shall be final and binding.
- In case of payment at the time of delivery, Buyer will not be required to pay for:
- Provided the same is communicated with pictures or any evidence to Petuk Ji Customer Care through the Platform before the Order is marked delivered or you can mail it directly to
Note- Consumer can cancel the order before one minute or till the food acceptance but it should be under one minute.
- If rider or the merchant rejects the order and the payment has been done it should be conveyed through customer helpline or the mail which is mentioned above to the administration for the refund process.
Significant Note 1: The Buyer will check his/her Order and the items prior to giving OTP to the PDP and any issue as for the item or Buyer's Order will be told quickly, and undoing demand will be set prior to giving OTP to the PDP. When OTP is given to the PDP, it will be considered that the Buyer has acknowledged conveyance of his/her Order and once he/she has acknowledged conveyance, the Buyer can't drop the Order as well as guarantee discount.
Significant Note 2: if there should be an occurrence of the grumbling of any fake item, the obligation will exclusively lie with the Merchant selling the item. Petuk Ji is just encouraging the exchanges between the Merchant and the Buyer and thusly, Petuk Ji will expect no risk regarding the items sold by the Merchant. Petuk Ji carefully debilitate managing of any misleading item on its Platform and will maintain whatever authority is needed to report such episodes to the concerned experts for proper legitimate activities.